In a constantly changing market environment with focus on cost reduction, a new generation is reflecting on traditional values. Dispatchers need to be skilled, tangible and available for their clients without the interface of cumbersome customer service call centres and long waiting times for information.
DML Mittelstandslogistik GmbH takes a different path.
Quality by Training
In many parts of the world the dual training system, which in Germany serves as guarantor for qualified employees, is not known. Yet, workforce from Germany is known to be well-trained, and therefore appreciated. This is why at DML Mittelstandlogistik GmbH the good old IHK (Chamber of Industry and Commerce) training certificate is the minimum requirement for our employees before they get in contact with our clients and partners.
Regularly recurring trainings and seminars are part of our compulsory program. Our colleagues have a clear picture of what is expected and can accordingly deliver. You can rely on that!
The Name Says It All
When you are active in the logistic sector, you do not necessarily only encounter the big ones. As a matter of course general and logistics managers of medium size companies have always been forced to lower their logistics costs and provide reliability as a minimum requirement. However, more voices ask for more than just favourable freight rates, on-time collection and delivery.
It is more about mundane features such as flexibility, good consulting services, fast information flow or conduct and manners. When customers face challenges, they then need more than just “We do not have this in our system.” They need quick and straightforward support and solutions. These sets of skills have always distinguished the German mid-size sector and cannot be forgotten at the loading bay. At this point DML Mittelstandslogistik GmbH forms a difference; a difference which is not printed in an advertising brochure.
…and when a client calls after just a couple of days of a working relationship to express his/her gratitude and emphasises that such care is not known anymore, then we are sure that we have made a difference.
The mid-sized sector is there for the mid-sized sector.
Analyse, Assess, Advise
DML Mittelstandslogistik GmbH is versatile: from FTL and LTL over conventional warehousing to the use of the new Silk Road as part of the optimisation of global commodity flows.
Regardless whether it is a short sea loading with crossdocking to the north of Norway, a rail transport to Turkey, or a buyer’s console to Mexico – we analyse, assess and advise.
At the end appropriate solutions for the benefit of our mid-size clients are delivered to which we have committed ourselves.